Will my blank look like the photos on the website? Every casting is unique and the exterior cannot predict the exact look of the interior. Listing photos show typical examples from the exterior for reference. Pictures of turned blanks or finished pens are examples only since we have no way to know how each blank will look when turned.
What sizes are available? We offer three standard sizes for all items:
- 8 x 0.75 inch (200 x 19 mm)
- 5 x 0.75 inch (125 x 19 mm)
- 3 x 1.25 inch (75 x 31 mm)
Note: We do not stock the 3-inch length by default and we only stock limited quantities of 5-inch blanks. If you're interested in these sizes and you don't see them for sale, please contact us to arrange for an order. We can typically pour and ship within a week.
I want to commission a pen or other item from Enigma Blanks material. Who should I talk to? There are lots of talented makers. We keep a list of makers we know here.
How long do orders take to process? The time we need to prepare an order for shipping varies, but is typically no more than two business days. If an order will take longer to ship, we will contact you via email to provide more information.
Do you accept cancellations? We accept cancellations that are requested within two hours of purchase.
Do you accept returns? Every blank is a unique piece of material, so we cannot accept returns or offer exchanges. However we do stand by the quality of our material, so if you have an issue related to quality, please contact us so we can work with you to find a resolution.
What about customs and import taxes? Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Do you accept custom requests? We are not currently taking commissions for custom work.